🚚 Shipping & Damaged Orders Policy
Quality Plants & Seedlings – We sow the seed to your success.
📍 Where We Ship
| ✅ Shipping Available To: |
❌ Not Available (Due to Quarantine Laws): |
| VIC, NSW, QLD, ACT, SA |
TAS, WA, NT |
🚫 Orders to TAS, WA & NT will be automatically blocked at checkout.
📅 Shipping Days & Timeframes
| Day of Week |
Action |
| Monday–Wednesday |
Express orders dispatched only on these days |
| Thursday–Sunday |
No dispatch (to avoid delays over weekends) |
| Area Type |
Estimated Delivery After Dispatch |
| Metro |
1–3 business days |
| Regional/Rural |
2–6 business days |
🌱 Seedlings can survive up to 7 days in the box when packed.
🧾 Shipping Guidelines
| ✅ Do's |
❌ Don'ts |
| Make sure someone is home to accept the parcel |
Don’t leave seedlings in direct sun on arrival |
| Use a delivery address that’s cool/safe during the day |
Don’t delay in opening your parcel once delivered |
| Track your order using the provided tracking number |
Don’t expect weekend deliveries or Thursday dispatch |
🏡 Click & Collect (Werribee South, VIC)
| Step |
Details |
| Availability |
Local pickup for customers in VIC |
| Confirmation Required |
Wait for a pickup confirmation before arriving |
| No Walk-Ins |
We do not allow entry to the nursery – staff will pack and notify pickup |
🚨 Damaged or Incorrect Orders
| What to Do (within 48 hours of delivery): |
Send us the following: |
| 1. Photo/Video of the damaged box
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| 2. Photo/Video of the contents (plants)
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| 3. Photo of the shipping label
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(must include delivery signature if applicable) |
📸 Email all images and details to: info@qpseedlings.com.au
✅ What We’ll Do
| Issue Type |
Our Response |
| Damaged Items |
Review case and offer replacement or credit |
| Incorrect Order |
Send missing items or issue store credit |
🌻 Our goal is to make it right quickly and fairly.
📞 Need Help?
