Delivery & Returns
Quality Plants and Seedlings: Delivery and Returns Guide
🌿 Here’s everything you need to know about our delivery and returns process:
Free Delivery Offer 🚚
- Eligibility: Enjoy free delivery on orders totaling $150 or more. All orders containing live items automatically qualify for Express Post delivery to ensure they arrive in optimal condition.
- Exclusions: The free delivery offer applies only to standard delivery services and excludes oversized and bulky items.
Our Promise: We are committed to providing you with the best value, helping you save on delivery costs while ensuring your plants arrive in perfect condition.
Order Processing and Dispatch Schedule
- Dispatch Schedule: Orders are dispatched three days a week: Monday through Wednesday before 12 p.m.
- Order Processing Time: Orders are processed promptly to ensure they are dispatched on the next available shipping day.
- Minimum Checkout Amount: Orders require a minimum purchase of $40, including postage and handling costs.
Our Commitment: Our dispatch team works diligently to ensure your plants are shipped swiftly, maintaining their freshness and vibrancy.
Shipping Methods and Costs 📦
- Carriers: We partner with Australia Post and FedEx for reliable delivery services.
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Express Post for Live Seedlings:
- Cost: $19.95
- Note: This ensures rapid and safe arrival of your seedlings.
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Flat Rate for Seeds:
- Cost: $6.95
- Free Express Post: Available for orders over $150, excluding bulky items.
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Seed-Only Postage:
- Cost: $6.50
- Quarantine Surcharge: $10.00 for shipments to WA, NT, and TAS due to regional restrictions.
| Day | Order Cut-off Time | Dispatch Day |
|---|---|---|
| Monday | 11 a.m. | Monday |
| Wednesday | 11 a.m. | Wednesday (next Monday if after 11 a.m.) |
- Estimated Delivery Time: 1-7 working days after dispatch, depending on location.
- Tracking: Provided for every order through Australia Post Tracking and FedEx Tracking.
Our Assurance: Your plants are shipped quickly and securely, with tracking available to monitor their journey.
Bulky Items 📏
- Delivery Charges: Calculated based on weight and dimensions of the items, displayed clearly at checkout.
Our Goal: We strive to minimize costs while ensuring careful handling of bulky items.
Commitment to Low Delivery Costs 💸
- We absorb a significant portion of delivery expenses to keep your costs low, supporting our mission of affordability and accessibility.
Note: As a small team, we cover costs like packing and handling, which contribute to maintaining quality service. Your understanding and support are greatly appreciated.
Authority to Leave Orders 📬
- Requirement: All orders will require an Authority to Leave to avoid a $15 fee if no one is present at delivery. This helps manage costs and ensures timely delivery.
Our Request: Please authorize a safe place for delivery to avoid additional fees and support our service efficiency.
Click and Collect Option 🌿
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Benefit: Pick up your order directly from our nursery to save on delivery charges.
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Pickup Hours:
| Day | Pickup Hours |
|---|---|
| Monday | 7 a.m. - 1 p.m. |
| Tuesday | 7 a.m. - 1 p.m. |
| Wednesday | 7 a.m. - 1 p.m. |
| Thursday | 7 a.m. - 1 p.m. |
| Friday | 7 a.m. - 1 p.m. |
| Saturday | 7 a.m. - 11 a.m. |
| Sunday | Closed |
Note: Our nursery is not open to the public due to OH&S and biosecurity measures to minimize disease risks.
Your Benefit: Click and Collect offers convenience and cost savings, ensuring your plants remain in excellent condition.
Quality Assurance and Plant Health
- Plant Health Guarantee: We package our plants with utmost care but cannot be held responsible once they are in your care.
- Certified Organic Seeds: We adhere to stringent standards for organic seeds. For more, visit our Wholesale Terms & Conditions.
- Tissue Culture Process: Ensures genetic consistency and health. Learn more on our Indoor Plant Plugs page.
- Experience: With over 40 years in the industry, we offer expertise in growing healthy plants for both commercial and personal use.
- Customer Support: Reach us at 1300 094 353 for gardening assistance or visit our Certified Organic Seed page.
Our Commitment: We prioritize your satisfaction and plant health, using leading practices to provide the best products.
Packaging and Handling
- Careful Packaging: Our team packages orders securely to ensure they arrive in perfect condition.
- Handling Note: We take precautions, but transit factors may affect plant well-being.
Our Dedication: We pack each order with care, ensuring your plants are delivered safely and in optimal condition.
Shipping Restrictions
- Available to: Queensland, South Australia, Victoria, and New South Wales.
- Restrictions: Currently unable to ship to Tasmania, Northern Territory, and Western Australia due to quarantine laws. We are working to expand service areas.
Our Compliance: We adhere to all regulations, ensuring safe delivery while working to broaden our delivery reach.
Returns and Feedback
- Returns Policy: For returns, complete our Return Form. Conditions apply as outlined on our website.
- Feedback: We value your input to continually improve our service.
Your Voice Matters: Your feedback helps us enhance our services and deliver the best products.
Pricing Policy
- Price Changes: Due to rising costs in seed, freight, labor, and other inputs, prices are subject to change without notice.
Transparency: We strive to keep costs fair while managing unavoidable increases due to market fluctuations.
Contact Us
If you have any questions or need further assistance, please contact our friendly customer service team at 1300 094 353. Thank you for choosing Quality Plants and Seedlings—where we are passionate about growing with you! 🌿❤️
For more details, visit our Delivery Policy.